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Wouldn't it be great if your local hospital could deliver on a promise to provide emergency room services in 30 minutes or less? During this interview Joe O'Hannigan from Notre Dame's Executive Education Group and Kay Hubbard from Watershed Strategies describe how they did just that. There is a lot of debate about how to measure the success of change efforts (Read this article to get my take on how to avoid these arguments: Five Questions to Answer in Measuring the Success of your Change Effort) and what kind of Return on Investment you can expect from the time, money and energy invested in doing business in new ways.
